CASE STUDY
How TDCX’s “players-for-players” approach enabled a US-based esports company expanding into Southeast Asia, East Asia, and Latin America
Read our case study
SUPPORT FOR PLAYERS, BY PLAYERS
Game-changing experiences with player support, community management, and content moderation services designed and delivered by experts who understand what it takes to keep gamers engaged and communities thriving
Player Support Outsourcing
24/7, omnichannel, and multilingual support:
- VIP player support
- Gaming platform support
- Player engagement and community management
- In-game purchase support
- Subscription and transaction management
- Retention, loyalty, and rewards programs
- Player technical support outsourcing
- Incident management and escalation
- Sponsorship activation support
Trust and Safety
AI-powered CX solutions for safe digital spaces:
- Content moderation services
- Community content monitoring
- Community health monitoring
- Ad review and content moderation outsourcing
- User-generated content (UGC) screening
- Policy review, enforcement, and management
- Live event moderation
Fraud Detection and Prevention
Safeguards for in-game transactions:
- Know-your-transaction (KYT) and know-your-customer (KYC) solutions
- Esports and in-game market integrity
- Identity verification and management
- Transaction risk scoring
- Chargeback management
- Account takeover protection
Gaming and Streaming Analytics
Player Behavior Analytics & Retention Insights:
- Advanced analytics reporting via TDCX Acuity
- In-game feedback and voice of the player (VoP) analysis
- Player and user behavior analytics
- Sentiment analysis
- Predictive churn analytics
- Retention forecasting
AI for Gaming and Entertainment
Improved operational efficiency and player experiences:
- Chatbots and self-service portals
- Conversational AI and generative AI for CX
- Data labeling and data annotation for AI solutions via TDCX AI
- AI-powered language and cultural sensitivity filters
- Audio transcription
- Image annotation services
- Text and video annotation services
Let TDCX power up your CX game.
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