CASE STUDY
How one of the world's largest financial services providers generated US$26 million in a single year with outsourced inside sales
Read our case study
FRICTIONLESS FINANCIAL
SERVICES SUPPORT
End-to-end customer experience consulting for FinTech and BFSI that combines the synergy of technology and human expertise to streamline operations, mitigate risk, and fuel revenue growth - all while enhancing customer loyalty and reducing churn
24/7 Omnichannel Customer Support for Banks, Insurers and FinTechs
Tailored customer experience management solutions at
speed and at scale, across every channel:
- 24/7 multilingual omnichannel support
- Back-office operations
- Account updates
- Customer acquisition and onboarding
- Merchant servicing
- Al- and GenAl-powered chatbots
- Self-service portals
Payment Processing Optimization
Seamless payment experiences that drive customer loyalty
and accelerate revenue capture:
- Embedded finance
- Payment gateway integration
- Cross-border payment solutions
- Payment dispute resolution and management
Fraud Detection and Prevention
Al-powered risk mitigation to secure every transaction,
prevent fraud, and protect customer trust:
- Al-augmented fraud detection
- Transaction monitoring
- Identity verification and management
- Know-your-customer (KYC) solutions
- Chargeback management
- Account takeover protection
InsurTech and Claims
Automated claims management solutions that reduce
processing time and elevate policyholder satisfaction:
- Insurance fraud detection and prevention
- Claims processing outsourcing
- Insurance and warranty sales
- Predictive claims analysis
- Claims triage automation
- Policy enforcement and management
RegTech Compliance
Proactive compliance frameworks that streamline regulatory
reporting and minimize financial risk:
- Audit trail monitoring
- Regulatory reporting solutions
- Anti-Money Laundering (AML) solutions outsourcing
- Robotic process automation (RPA)
Make CX your investment asset with TDCX.
Speak with our experts