CASE STUDY
How Volvo Cars enhances the customer experience for their European clients with TDCX's digital first, omnichannel CX solutions
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SEAMLESS JOURNEYS
POWERED BY THE HUMAN-AI NEXUS
From enriching a connected car customer experience, enabling mobility as a service, optimizing your supply chain network, and managing your fleet to drive sustainability initiatives, TDCX’s data-driven, AI-augmented solutions are your engine for accelerating innovation.
Automotive Customer Experience Solutions
Integrated experiences across all touchpoints, connecting drivers, dealerships, and digital platforms:
- Omnichannel customer service outsourcing
- Dealer and service network support
- Warranty and claims process outsourcing
- Prepurchase and after-sales service
- Service life cycle management
- Customer retention programs
Outsourced Sales and Marketing
AI-powered solutions combined with human expertise for driving revenue growth and expanding market reach:
- Lead generation and management
- Predictive lead scoring and marketing automation
- Product launch and go-to-market strategy implementation
- Market research and analysis
- Market segmentation, competitive intelligence, and customer journey mapping
Technical Support Outsourcing
End-to-end technical support for vehicle owners as well as expert training for service teams:
- Remote diagnostics and telematics support
- Technical customer support for over-the-air (OTA) updates, advanced driver-assistance system (ADAS), in-vehicle infotainment, and vehicle-to-everything (V2X) communication
- Training, e-learning, and knowledge management for technical staff and dealerships
Supply Chain Optimization
Operational efficiency through streamlined logistics processes and strategic supplier collaborations:
- Logistics and distribution support
- Inventory optimization, just-in-time inventory management
- Transportation management system (TMS) support
- Last-mile delivery CX solutions
- Supplier relationship management
- Supplier performance management
- Supplier risk management
Fleet Management Outsourcing
Fleet efficiency and customer satisfaction CX-driven mobility as a service:
- Fleet operations support
- Omnichannel, multilingual carrier/shipper support
- Integrated mobility platform support
- Telematics, vehicle, and mobility analytics
- Predictive maintenance analytics and fleet data aggregation
Win the CX race with TDCX.
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